Terms of Service

Last updated: January 1, 2026

Agreement to Terms

By accessing or using RAGDebugger, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the service.

Description of Service

RAGDebugger provides a platform for debugging and optimizing Retrieval-Augmented Generation (RAG) pipelines. Our services include retrieval visualization, failure labeling, A/B experimentation, and automated reporting.

Account Registration

To use certain features, you must register for an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

Acceptable Use

You agree not to:

  • Use the service for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the service
  • Upload malicious code or content
  • Resell or redistribute the service without permission
  • Use the service to process data you don't have rights to

Your Data

You retain ownership of all data you submit to RAGDebugger. By using our service, you grant us a limited license to process your data solely for providing the service. We will not use your data to train machine learning models without your explicit consent.

Payment Terms

For paid plans:

  • Fees are billed in advance on a monthly or annual basis
  • Usage-based charges are billed at the end of each billing period
  • All fees are non-refundable except as required by law
  • We may change pricing with 30 days notice

Service Level

We strive to maintain high availability but do not guarantee uninterrupted service. Enterprise customers may have specific SLA terms in their agreements.

Intellectual Property

RAGDebugger and its original content, features, and functionality are owned by RAGDebugger and are protected by international copyright, trademark, and other intellectual property laws.

Limitation of Liability

To the maximum extent permitted by law, RAGDebugger shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

Indemnification

You agree to indemnify and hold harmless RAGDebugger from any claims, damages, or expenses arising from your use of the service or violation of these terms.

Termination

We may terminate or suspend your account at any time for violations of these terms. Upon termination, your right to use the service will cease immediately. You may export your data before termination.

Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes via email or through the service. Continued use after changes constitutes acceptance.

Governing Law

These terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

Contact

For questions about these Terms of Service, please contact us at legal@ragdebugger.tech.