Privacy Policy

Last updated: January 1, 2026

Introduction

RAGDebugger ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email, company)
  • Payment information (processed by our payment provider)
  • RAG pipeline data you submit for analysis
  • Usage data and analytics
  • Communications with our support team

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Analyze usage patterns to improve our product

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Evaluation data is retained according to your plan's retention period (7 days for Free, 90 days for Team, unlimited for Enterprise).

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits and penetration testing
  • Access controls and authentication
  • SOC 2 Type II compliance (Enterprise plans)

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist in our operations
  • Professional advisors (lawyers, accountants)
  • Law enforcement when required by law

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Opt out of marketing communications

Cookies

We use cookies and similar technologies to provide and improve our services. You can control cookies through your browser settings.

International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@ragdebugger.tech.